Privacy Policy

Your privacy is important.

I am thoughtful about the personal information I ask you to provide and the personal information that I collect about you, only asking for information that is relevant.
I store personal information for only as long as I have a reason to keep it. This is normally for a minimum of 7 years, as this is required by my insurers.
I aim for full transparency on how I gather and use your personal information. If you wish to see your records you may request them, by contacting me at suziepowner7@gmail.com.

Who I am and what this policy covers

I am a self-employed shiatsu therapist, with a professional shiatsu qualification, accredited and insured by The Shiatsu Society, the professional shiatsu organisation in the UK.

This Privacy Policy applies to any information that I collect about you when you use my website or otherwise contact me to come to me for shiatsu treatment sessions.

The Purpose of processing Client Data

I hold and use client data in order to provide you with the best possible treatment options, support and advice. I may also need to share some information with my supervisory group as outlined below.

Lawful Basis for holding and using Client Information

The lawful basis under which I hold and use for information is:

My legitimate interests i.e.my requirement to retain the information in order to provide you with the most appropriate treatment options and advice.

As I hold special category data (i.e. health related information), the Additional Condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner bound under the Shiatsu Society’s Confidentiality as defined in the Shiatsu Society’s Code of Practice and Ethics.

What information I hold and what I do with it

Consultations:

In order to give professional Shiatsu treatments, I will need to gather and keep potentially sensitive information about your health. I will only use this for informing Shiatsu treatments and any advice I give as a result of your treatment. The information to be held is:

Your contact details
Medical history and other health-related information
Treatment details and related notes
Reflective practice – my thoughts on how the treatments are progressing

I may contact you by email, phone, text in relation to:

Appointment times
Shiatsu information or information related to your health

I will NOT share your information with anyone else (other than with my own ongoing supervisors to help ensure you are getting the most beneficial treatment, in which case no contact details other than first name will be shared) without explaining why it is necessary, and getting your explicit consent – see below.

The information that may be shared with my supervisory group would not include any of your personal contact details and with first name only used would include:

Medical history and other health-related information
Treatment details and related notes
Reflective practice – notes on how I felt the treatments went

I will keep your information for the following periods in line with the lawful basis listed above:

‘claims occurring’ insurance: (records to be kept for 7 years after last treatment)
1. law regarding children’s records (records to be kept until the child is 25 or if 17 when treated, then 26)

Protecting Your Personal Data

I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you.

I will contact you using the contact preferences you have given me.

Your Rights: GDPR gives you the following rights:

The right to be informed:
To know how your information will be held and used (this notice).
The right of access:
To see your therapist’s records of your personal information, so you know what is held about you and can verify it.
The right to rectification:
To tell your therapist to make changes to your personal information if it is incorrect or incomplete.
The right to erasure (also called “the right to be forgotten”):
For you to request your therapist to erase any information they hold about you
The right to restrict processing of personal data:.
You have the right to request limits on how your therapist uses your personal information
The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.
The right to object:.
To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes.
Rights in relation to automated decision-making and profiling.
The right to lodge a complaint with the Information Commissioner’s Office:
To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.

Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

If you wish to exercise any of these rights, please use my contact details as given above.

If you are dissatisfied with the response you can complain to the Information Commissioner’s Office; their contact details are at: www.ico.org.uk

THERAPIST’S RIGHTS

Please note:

Your therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed
Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.

While using this website and Cookies

The above policy applies, if you contact me via the website.

This website may use ‘cookies’ to help provide you with the best experience. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Cookies help to:

Make a website work as you’d expect
Remember your settings during and between visits
Improve the speed/security of the site
Allow you to share pages with social networks like Facebook
Continuously improve the website for you

Leaving the website

I am not responsible for the privacy practices or the content of any other websites linked to this website. If you have followed a link from this website to another website, you may be supplying information to a third party.

Cookies policy

First Party Cookies

Websites use cookies to collect information about how the site is used by its visitors. Cookies provide statistical information about visits to pages on the site, which may include the duration of individual page views, paths taken by visitors through the site, and other general information. None of this information is associated with you personally.

A cookie is a very small text file that is stored on your device (for example, your PC or your phone) by your web browser. It contains a simple text code that your browser sends back to our website each time you access the website.

Third Party Cookies

I may in time use a number of suppliers who may also set cookies on their websites on their behalf. This site does not control the dissemination of these cookies. You should check the third-party websites for more information about these. The table below gives some potential examples and I will flag up those that I bring into use. I will at some point be using analytics to see how much use my website gets and review my content.

Provider	Name	Purpose	More info
Google Analytics	_utma _utmb _utmc _utmz	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.	Google Privacy policy
ShareThis		ShareThis collects information via technical cookies placed on your browser, pixel tags, HTTP headers (or other communication protocols), and browser identifiers. They do not use flash cookies or other locally stored objects (LSO) that may be used to circumvent user opt-out choices. They collect data that does not directly identify an individual.	ShareThis Privacy Notice and Opt-Out
Facebook and Google		Online advertising and network cookies are used to track when you have clicked on an advert, to see what pages of the website are used and this provides insight as to how improvements can be made. We also have relationships with carefully-selected advertising partners (such as Facebook and Google) who may also set cookies during your visit to allow them to serve online advertising that we believe will be of interest to you based on information about your visit to this and other websites (this is called re-targeting). This information is anonymous and does not include personal data.	WebChoices Digital Advertising Alliance Opt-Out Tool Your Online Choices Guide to Online Behavioural Advertising

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

You Tube Cookies

I may embed videos from YouTube. This may set cookies on your computer, particularly if you are logged into a Google or YouTube account. To find out more, please visit YouTube’s embedding videos information page.